Parent’s Point of View
The Right Place with The Right People
A beautiful smile can light up a room. So when researching orthodontic care for my child; it was important to make the right choice. There are many options to consider. There are many methods to research, and there are many decisions to make. Kubo Orthodontics is respected for providing multi generations of orthodontic care in the Central Valley.
From the moment I made the initial phone call, the office staff was professional. The receptionist was informative and thorough. She walked us through the entire process. She asked questions to determine what we needed. She listened intently and was patient. Her experience was evident. We scheduled a consultation for both my daughter and me.
The appointment was scheduled to meet my family needs and the office location was convenient. When we arrived we were greeted with a smile. After we checked in on the computer screen, the office staff walked us into a private room. Everything about the initial consultation was professional and efficient. We were asked what we hoped for and what outcomes we desired. After the brief discussion, my daughter’s teeth were scanned. We were able to look at the screen and see how technology was integrated into the process.
When Dr. Kubo entered the room, he asked details about our teeth, gums, and bite. When he assessed my daughter’s teeth and bone structure, there was a sense of security. We knew we were in good hands. Dr. Kubo offered his professional recommendation for treatment. Invisalign would be the best method. He explained the process and time frame.
Then it was my turn. It’s never too late to freshen up your smile. Dr. Kubo was patient and answered every question; his explanations were thorough and concise. I knew the time was well spent and we were on the right track.
Once both examinations were complete, we discussed the investment. The financial investment was outlined. Process was detailed. Value was evident. All documents were provided and there was clarity.
It’s always a great feeling when you know you’ve made the right decision. We knew we were in the right place with the right people.
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Teenager’s Point of View
Experience Shows
When I got to Dr. Kubo’s office, we headed inside. It was very cozy and home like inside. It was decorated like fall and had pumpkins. I liked their choice of décor because they didn’t really focus on the scary Halloween aspect of the month more of the season. This is good because there are some young kids that walk through that door and this made the office very kid friendly. I noticed how they had normal chairs, but they also had chairs for kids. I remember when I was little I loved things that were my size. It gave me a sense of security and safety. They had music playing, but other than that, it was very quiet.
The front desk ladies were super nice. They welcomed us in with open and genuine hearts. When it was our turn, they called us in. We walked into a small office very closed off and private. The lady helped get everything ready for Kubo and had us sit in these green seats. I looked around the room and some things caught my eye. They had some toys and books. This showed they want kids and parents included to feel like this is a comfortable environment.
She had me sit down in the big chair and scanned my teeth. This lady has worked for Dr. Kubo for over 20 years. This showed devotion to her job. She was enthusiastic and just overall made the whole experience better. She was easy to talk to and very explanatory. You could hear in her voice that she really loved what she does. She helped my mom and me in every single way that she could.
Dr. Kubo explained to us what would happen if we were to get Invisalign or braces and the process. He showed us everything he planned on doing for me and my mom. Not one person in that entire office that I met made me feel scared or worried. They all had a happy smile and an assuring voice. This ultimately made me feel safer. I could tell that they wanted us to feel this safety. They showed us everything we needed to see and answered any questions we had. There was lots of number talk, but overall I understood most of it. I just can’t wait to go back and have Invisalign and get my teeth in an even better state then before.
